DFA: Frequent Asked Questions as of September 22, 2021 | 6:45 AM

By admin on September 22nd, 2021

1.Q.Your website tracking is currently unavailable.  How can I still track my passport for delivery?

1.A. You may send an email to customercare@af2100.com or call our customer care hotline at +632 8854 2100 every Monday to Saturday from 8:00 AM – 5:00 PM except holidays.

2.Q. I have no Tracking Number on hand but only the Account Reference Number (ARN) issued by DFA, can I still get a status of the passport?

2.A. Only those with Tracking Number issued will be given an update on the status of the passport. You can send an email to trackpassport@af2100.com or you may call our customer care hotline at +632 8854 2100 every Monday to Saturday from 8:00 AM – 5:00 PM except holidays.

3.Q. Who can we contact to provide us the status of the passport?

3.A. You may send an email inquiry to oca.concerns@dfa.gov.ph or passportconcerns@dfa.gov.ph. Also, passport applicants may contact DFA’s Client Concerns Unit at +639 77-353-3942 (Globe) or +639 61-567-9324 (Smart). Consular lines are open during regular office hours, every Monday to Friday from 8:00 am -5:00 pm.

4.Q. Can you release the actual passports in your warehouse in Merville, Parañaque if its already available?

4.A. As per agreement with DFA, AIR21 will deliver the passports door-to-door to the addresses of its recipients.

5.Q. If I am not at home to receive the passport, can I have any of my family member receive it for me?

5.A. Yes, you may authorize someone to receive on your behalf. Please provide AIR21 courier a letter of authorization and a copy of government-issued ID of authorized receiver.