A

Actual Weight
Actual weight is the weight of the package according to a weighing scale.

Airwaybill (AWB) / Waybill
It is a contract between the shipper and the carrier specifying the terms and limitations of liability in which the air carrier agrees to transport the goods.

B

Bill 3rd Party
Select this option to bill the Air21 account assigned to a party other than the Shipper or Consignee. A valid 9-digit Third Party Air21 account number must be entered for transportation charges.

Bill Consignee
Select this option to bill the Air21 account assigned to the Consignee. A valid 9-digit Consignee Air21 account number must be entered for transportation charges.

Bill Shipper
Select this option to bill the Air21 account assigned to the Shipper. A valid, 9-digit shipper Air21 account number must be entered for transportation charges.

Bulk Shipment
Shipments weighing 300kg and above, or uses 50 or more airwaybills.

C

Chargeable Weight
The weight used to compute freight charges. May be the actual or dimensional weight, whichever is higher.

Closed Crate
It provides durable wood-structured containers for highly fragile shipments such as glass, ceramics, etc.

Commodity
Description of Item/s being shipped.

Consignee
A person or a company who receives the package.

Courier
Air21 Employee who picks up and delivers your shipments

Cutoff Time
The latest time that a shipment can be accepted by Air21 for shipment for that business day.

D

Destination
It is the assigned final arrival point of the shipment.

Declared Value
The declared value is the selling price or replacement cost of contents inside the package. It is used to compute for Declared Value Surcharge.

Declared Value Surcharge (DVS)
One percent (1%) of the shipment’s Declared Value.

Dimensional Weight
Is a calculation of the shipment's weight based on its volume instead of the actual weight. Dimensional weight is calculated by multiplying the length by height and by width of each package in centimeters, and divided by 3500.

Door to door
The Air21 courier picks-up the cargo right at the shipper's doorstep and delivers it at the consignee's doorstep as well.

H

Hold-At-Location (HAL)
A shipment can be held for customer collection/pick-up at any Air21/Mail and More location at the port of destination. Customer has the option to collect the package at the nearest Air21 station. This means that the shipments should be held at the Air21 station and not delivered.

M

Multiple Package Shipments
Multiple Package Shipments consist of individual packages with varied sizes, weight, dimensions, and declared value but can be under one waybill if the shipments are destined to a single address.

O

Open Crate
It provides structural framing support for moderately sensitive shipments.

Out-of-Delivery Area (ODA)
Shipments determined to be out-of-delivery areas and will require Air21 provincial agents to handle delivery. Charging is based on distance from the origin station to the area of destination.

Out-of-Pickup-Area (OPA)
Shipments determined to be out of pick-up areas and will require Air21 provincial agents to handle pick-up of the shipment. This may have a prior arrangement with Air21 Customer Service. Charging is based on distance from the origin station to the area of destination.

Origin
The place where the shipment originated.

P

Port to door
The shipper delivers the cargo to the forwarder's origin office and the Domestic Operations Agent delivers it at the consignee's doorstep.

Port to Port
The shipper delivers the cargo to the forwarder's origin office and advises the consignee of cargo details and arrival. The consignee then picks-up the cargo at the forwarder's destination office.

S

Shipper
The shipper is the person or company who sends the package.

SRG - Service Reference Guide

Surcharge
It is the additional amount charged for the service given.

T

Thermal Label
Used in place of a paper airwaybill, it contains all necessary shipping information.

Tracking Number
The 12-digit number assigned to a shipment by Air21.

Transit time
The estimated time of travel between the point of origin to destination.

V

Value Added Tax
The Value Added Tax (VAT) is added to the rest of the freight charges before the courier writes down the final or total freight charges to be paid by the customer. It is 12% of freight charges, declared value surcharge, and other applicable charges.

Conversion factors
1 in=2.54 cm
1 foot= 30.48 cm
1kg= 2.2 lbs